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A Zendesk MCP server gives agents access to support tickets, users, organizations, and related support data. Configure OAuth in Zendesk and register the MCP server in TrueFoundry.

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Prerequisites

  • A TrueFoundry account with permission to add MCP servers.
  • Zendesk admin access.

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Create a Zendesk OAuth Client

Open your Zendesk Admin Center at https://<subdomain>.zendesk.com/admin/apps-integrations/apis/apis/oauth_clients, add a confidential OAuth client, and set the redirect URL to: 
https://<tfy-control-plane-base-url>/api/svc/v1/llm-gateway/mcp-servers/oauth2/callback
The Unique identifier is the Client ID. Copy the Secret when Zendesk displays it because it is shown only once.

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Register in TrueFoundry

Deploy or select a Zendesk MCP server implementation, then add it as a remote OAuth2 MCP server. Use the Zendesk Client ID, Client Secret, and your Zendesk domain. Add collaborators and save the server. Users should open the server’s Tools section and click Connect Now; after OAuth succeeds, Zendesk tools appear and can be tried from the Agent Playground.

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Security Notes

Zendesk tickets may contain customer data. Use per-user OAuth, keep the client secret secure, and use a virtual MCP server to hide write tools if agents should only read support context.